Our diverse suite of IT services is tailored to cater to the demands of corporate enterprises. Our extensive expertise facilitates realizing your objectives while ensuring seamless business operations. Expect bespoke solutions meticulously crafted to align with your unique requirements and business parameters.
ATM service management application we offer a comprehensive suite of features and functionalities to effectively manage and optimize ATM operations.
Here are some key offerings that such an application should provide:
- IncidentManagement
- Efficient handling & resolution of complaints and service requests.
- Including ticketing tracking & escalation.
- PreventiveMaintenance
- Scheduling & Management task to proactively address potential issues.
- Ensure optimal ATM performance & reliability.
- IntegrationCapabilities
- Seamless integration with third-party systems and platforms to facilitate data exchange and workflow automation.
- Such as CRM systems, banking systems & payment processes.
- TechnicianManagement
- Streamlined including ticketing, tracking & escalation to address ATM request and repairs.
- Real-time monitoring to resolve the incident before breaching SLA.
- Reporting &Analytics
- Generation of comprehensive reports & dashboards on service incidents & KPIs.
- To ensure informed decision-making & performance optimization.
- Real-timeTracking
- Assigning tickets to ATM-allocated Technicians based on live GPS location.
- Updating Status by technicians based on resolution ETA.
- ATMMonitoring
- Real-time monitoring of ATM health & Performance metrics.
- Including Hardware status and connectivity.
- UserSupport
- Provision of user support services, including training, documentation & assisting with application usage & troubleshooting.
- Provision of user support services, including training, documentation & assisting with application usage & troubleshooting.
- Inventory Management
- Tracking and management of ATM components, spare parts and consumables.
- To ensure adequate stock level and timely replenishment.
- Travel Claims
- Calculate the distance traveled by technicians to attain each ATM incident.
- Using the GPS tracker to auto-calculate the claims for each technician based on assigned tasks.